TeamsLink Status

All Systems Operational

TeamsLink Portal Services Operational

TeamsLink Portal Functionality Operational

TeamsLink Pro Contact Centre Operational

TeamsLink Call Recording Operational

TeamsLink PowerBI Reporting API Operational

TeamsLink PSTN Services Operational

Microsoft PSTN Hubs Operational

TeamsLink Carriers Operational

TeamsLink Load Balancers Operational

TeamsLink PBXs Operational

TeamsLink SBCs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

TeamsLink Pro Supervisor Dashboard

Resolved - This incident has been resolved.
Apr 22, 23:30 BST

Monitoring - We have deployed a fix to the live environment and have observed positive results when testing.

We will now closely monitor all aspects of TeamsLink Pro over the next 48 hours.
Apr 20, 23:36 BST

Investigating - We are aware of an issue with the TeamsLink Pro supervisor dashboard showing incorrect call records for queued calls and calls being offered to agents.

Please note this is visual only and calls are still being routed correctly. We are performing emergency maintenance on the TeamsLink platform this evening to clear any discrepancies, further communication will be sent out shortly.
Apr 19, 16:16 BST

Apr 21, 2024

No incidents reported.

Apr 20, 2024